As many of you already know, HD-Telcom uses 3CX with auto attendant, unified messaging and call routing. Here is a great example of how your company could benefit from a new phone system powered by 3CX!
ReMax Brokerage saves $80,000 with a new phone system
RE/MAX Eastside Brokers, Inc. and RE/MAX Metro Realty, Inc. (RE/MAX Metro | Eastside) are two real estate brokerages operated as a single Organization which provide tools, servicesand support to Real Estate Agents. These award-winning brokerages have done business in the Pacific Northwest region of America for over 20 years and have approximately 280 Agents combined. RE/MAX Eastside Brokers and RE/MAX Metro together consistently rank high in total sales volume for the Pacific Northwest Region, with RE/MAX Eastside Brokers ranking #1 the last 4 years.
A far-reaching company needs a dynamic telephony system and RE/MAX Metro | Eastside found that their previous Avaya and Toshiba phone systems were completely outdated. RE/MAX Metro | Eastside needed to deliver mobility to its agents, allowing them to answer their business phone extensions and respond to digital communications from anywhere. The old systems had also become very expensive to manage, as few technicians were familiar with the PBX’s and consultants were expensive. They needed a new modern phone system that could handle 50 simultaneous calls and around 400 extensions/DID’s – and one that would deliver significant on going cost savings as well.
Software Based PBX
IT manager Dustin T. Adam sought specifically for a software based PBX. And one that runs on Windows: “As IT Manager for my company I don’t believe in hardware solutions for a simple reason: when a piece of hardware is engineered, it is engineered to perform a specific function for its operational lifetime. Software on the other hand can expand, can adapt and change as needs arise over time. The 3CX phone system fell perfectly into my vision of standardizing company infrastructure on software as much as possible to give the company maximum flexibility, giving us the ability to respond and adapt.”
Because 3CX was Windows based, it could be easily monitored and integrated with Microsoft Windows server applications such as Exchange Server. Running on Windows Server, it also gave RE/MAX Metro | Eastside additional piece of mind, as it complimented their investment on Microsoft Standards.
$80,000 Up Front Investment Saved
Of course RE/MAX Metro | Eastside requested quotes from all major PBX vendors. Dustin found the average price for a replacement infrastructure for both offices, including the desk phones, to be $100,000 or more. With 3CX, Dustin could do a lot of the design and implementation himself, and together with Summit Services, a 3CX Premium partner, the whole PBX implementation could be done for approximately $20,000. A substantial $80,000 in project costs was saved up front. Further savings are likely as RE/MAX Metro | Eastside expands the system in future: Adding lines or phones with 3CX is easy and inexpensive, unlike with a traditional or proprietary PBX.
$20,000 Per Year Of Ongoing Cost Savings
An additional estimated $20,000 is being saved annually by unifying the RE/MAX Metro | Eastside Seattle office’s independent telephone system together with the Bellevue phone system. The nearly $1,700 per month telephony costs for the RE/MAX Metro Realty office will drop to around $200. Furthermore, considerable administration time is saved because only one system needs to be administered.
Additional time and cost savings are also realized through the flexibility of the 3CX software package. Previously, if changes to the phone system were required, a third party would have to come out to program the system. The ability of an internal resource to create new extensions, set up queues and ring groups and manage call forwarding saves significant time and money.
Increased productivity
Furthermore 3CX has increased agent and staff productivity in the following ways:
The Integration between 3CX and Microsoft Exchange 2007 allowed RE/MAX Metro | Eastside to re-direct the main business number to the Microsoft Exchange Auto Attendant. Instead of staff answering and manually routing all incoming calls, now they only answer and handle calls which need special attention. By having 3CX and Exchange route calls, the number of calls staff had to answer was reduced by around 70% and there was an improved quality of call transfer.
3CX Assistant allows RE/MAX Metro | Eastside to improve productivity with presence, desktop based call control and extension management.
Increased mobility
One of the biggest advantages for RE/MAX Metro | Eastside was that 3CX gave its agents and staff increased mobility. RE/MAX Metro | Eastside estate agents need to be able to work 24 /7, with an infrastructure in place to support their needs regardless of business hours. RE/MAX Metro | Eastside also wanted to provide significantly better service to its agents that are based from a home office. With 3CX they can work while they are out in the field or even at home thanks to the easy remote extension facility. This functionality is especially valuable for RE/MAX Metro | Eastside, whose agents operate in a wide geographic region that encompasses not only Seattle, Bellevue and Puget Sound but also the significant number of agents travel throughout the US and Internationally. The investment in 3CX and Microsoft Technology allows RE/MAX Metro | Eastside to provide an infrastructure to agents, wherever they are doing business at home or around the globe.
Unified Communications and Increased Competitiveness
RE/MAX Metro | Eastside is undergoing a 3-year technology refresh to provide its Agents with the best Tools, Services and Support. RE/MAX began by standardizing its core infrastructure on Microsoft Technologies; replacing its telecommunications infrastructure was the next step after building that foundation. 3CX gives RE/MAX Metro | Eastside the ability to craft unique Unified Communications solutions that no other Real Estate Brokerage in the Pacific Northwest offers, giving RE/MAX Metro | Eastside a competitive advantage. And the significant cost savings provide revenue that can be directed towards other infrastructure improvement goals.
Ease of installation and use
“3CX was remarkably flexible and easy to install,” Mr Adam explained. “It was also extremely simple to manage, and being able to run 3CX on Windows Server offers great peace of mind. Meanwhile 3CX and our 3CX Premium Partner Summit Services have provided excellent support.”
Improvements
RE/MAX Metro | Eastside also suggested a number of improvements to 3CX software: Dustin cited instant messaging, dynamic presence and presence awareness rules as features that would further enhance the software. Instant messaging is being delivered in version 8 of 3CX Phone System, and because 3CX is entirely software based it will be easy for 3CX to work on the other requested features and deliver these as software updates.
Mr Adam is already very happy with the results. “I’d give 3CX 10 out of 10. It is the perfect solution for any business.” he said.
Solution
3CX Enterprise Edition 64SC software IPPBX for Windows
18 Snom 320 phones
5 Snom 370 phones
100 Unicorn 410 phones
Results and Benefits
$80,000 project cost savings
$20,000 + yearly ongoing cost savings
Improved productivity for staff
Reduced administration and eliminated need for 3rd party to manage phone system extensions
Ability to allow agents to work from anywhere
Allows IT to manage the entire phone system infrastructure from anywhere
407-753-1000
December 7, 2009 at 5:40 pm
Traveling/remote sales reps and consultants: All you need is ONE phone number!
One phone number does it ALL:
Are you a traveling Realtor, sales rep or consultant?
How do your clients call you? How many phone numbers do you give them to contact you? Do they have your mobile number and call you all they hours they shouldn’t? With today’s VoIP solutions, all you need is ONE phone number for all of your business contacts. You can do business from your mobile phone without revealing your mobile phone number!
How it’s done:
-Sign up or phone service with a phone company that provides a web-based call management console. (We Recommend HD-Telcom =o)
-Give your clients your new number and tell them to call you there. You can then log onto your phone call control via any computer and route your calls any way you wish!
What if your customers already have your personal number and continue to call it anyway?
Solution: Port your existing cell phone number into a new phone service like HD-Telcom. Get a new personal mobile number and share it ONLY with friends and family.
Now you can leave your cell phone on 24-7 and rest assured that the only calls you receive are from friends or family. You can rest easy knowing that you won’t be bothered with business during family time, and you won’t miss any emergency calls. This solution gives you the ultimate in flexibility: You can use your “HD-Telcom ONE” phone number simply to route all of your business calls, or you can connect it to a desk phone and make unlimited nationwide phone calls!
Never miss an important business call. Never miss an important family call. Never lose a moment of precious sleep! Call HD-Telcom and ask for “HD-Telcom One”
www.HD-Telcom.com | 407-753-1000
Real Estate Solutions:
Real Estate offices have special needs. The environment and number of agents in the office is constantly changing, phone usage can be unpredictable and the long distance bills are flat out ridiculous. To this day, it still amazes us how many minutes are racked up simply calling other offices in the chain, and how unnecessary these charges are!
HD-Telcom provides real estate companies with a serious phone system for a seriously low price. Monthly billing is flat, fixed and far less expensive that what businesses are accustomed to paying for their telecommunications.
Furthermore, the functions your business will gain with HD-Telcom give your agents the ability to NEVER miss an important business call. You are provided with a premise-based IP-PBX box, and each agent can control their phone call forwarding, voicemail settings and user options from ANY computer with an internet connection. This is becoming a must for todays Real Estate agents, since ever deal counts in today’s economy.
If your Real Estate company is multi-location, not only does HD-Telcom’s initial hardware and installation pay for itself in only a few months, it will save you thousands, tens of thousands or hundreds of thousands of dollars per year, depending on your number of locations and phone lines.
Monitor agent’s calls, track voicemails and look at call detail records in Real-Time. Show your customers and agents that your company is on the cutting edge with amazing features including a “HUD” display, which allows the Receptionist to route all calls and locate employees with their computer. Why annoy the entire office with a page? Look at the system, and see who is on their phone!
You owe it to your company, call HD-Telcom today and ask about Enterprise Multi-Location Real Estate office Telecommunications service. Heck, we can even handle your T1 service!
Visit www.HD-Telcom.com or call 407-753-1000
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